96% never complain. They just leave.

Surface what your customers don't speak out loud

Cold coffee. Slow service. Dirty washroom. They noticed. They said nothing.

TapGrade gives them an anonymous voice—so you fix problems before they become 1-star reviews.

Start Listening - ₹199/mo → See Real Results
✓ 30-day free trial
✓ No credit card
✓ Upgrade anytime

96%

Never complain directly

5-10%

Will tap if given the chance

70%

Upgrade within 6 weeks

₹199

Starting price per month

They're talking. Just not to you.

Every week, customers walk out frustrated. They won't confront you. They won't leave reviews. They just disappear—and tell their friends.

₹25K-40K
Average lifetime value lost per silent exit

TapGrade surfaces the silent conversations. Start by seeing who wants to speak. Then discover where frustrations hide. Finally, hear what's wrong—before they tell Google instead of you.

Out of 100 customers that walk in:

96 say nothing — They just never came back.

5-10% would tap if you gave them an easy way

Three Stages, One Goal

Choose Your Entry Point

Start simple. Upgrade when ready. Most begin at Stage 1 to prove value.

Start Here
STAGE 1

See Who's Silent

₹199/mo

One tag. Counter or exit. Surface the customers who want to speak but won't.

  • 1 NFC tag included
  • Total taps tracked
  • Unique vs repeat tappers
  • Weekly reports
Start Free Trial →
Most Popular
STAGE 2

Find Where It Hurts

₹599/mo

Four tags. Strategic spots. Discover where problems hide—washroom, tables, counter, exit.

  • Everything in Stage 1
  • 4 location tags
  • Pattern detection
  • Area comparison
Start Free Trial →
Full Power
STAGE 3

Hear Every Detail

₹1,499/mo

Unlimited tags. Full categories. Real-time alerts. Fix problems while customers are still there.

  • Everything in Stage 2
  • Unlimited tags
  • Detailed categories
  • Instant alerts
  • Recovery tracking
Start Free Trial →
Real Results

From Blind to Insight in 7 Weeks

How Café Aroma went from losing customers silently to fixing problems in real-time

1
Week 1 - Stage 1 (₹199/mo)

"47 customers tapped in Week 1. We had NO IDEA they had feedback. That's 47 problems or compliments we were completely blind to."

P
Priya Sharma • Café Aroma, Bangalore
2
Week 3 - Upgraded to Stage 2 (₹599/mo)

"Washroom got 2x more taps than other areas. Soap dispenser empty every afternoon. Fixed it. Taps dropped. ROI immediate."

P
Priya Sharma • 2 weeks later
3
Week 7 - Upgraded to Stage 3 (₹1,499/mo)

"Real-time cold food alerts. Fixed kitchen workflow. Complaints dropped 80%. Google rating went 3.8 → 4.5. Best ₹1,499 we spend monthly."

P
Priya Sharma • 1 month later

Ready to hear what they're not saying?

Start surfacing silent feedback today. No credit card. 30-day free trial.

Start Stage 1 - ₹199/mo → Compare All Stages
Questions

Everything You Need to Know

Must I start at Stage 1? →
No. Start anywhere. But 99% begin at Stage 1 (₹199/mo) to prove value before committing more. Zero risk.
What if nobody taps? →
Stage 1 shows baseline (usually 5-10%). Even 5% is 5% more than you had. You'll know in a week if it works.
When should I upgrade? →
Stage 2: When you see 20+ taps/week and want to know WHERE. Stage 3: When patterns emerge and you want WHAT specifically.
Do customers need an app? →
No. They tap their phone on the NFC tag. Works instantly. No download, no login, no friction.
Is it truly anonymous? →
100%. Device fingerprinting for analytics (repeat tappers), but zero personal data. No names, emails, or phones. Ever.